Modern customers expect enhanced, frictionless conversation and engagement from businesses. If they have the feature to engage with your brand without leaving the Salesforce ecosystem, it goes beyond providing customers with accessibility and real time interaction to customers. It also enables your business to offer instant, personalized communication directly within the CRM. Therefore, a right one-to-one chat for Salesforce can simplify messaging, eliminate tool-switching and help your team respond faster.
With so many options available in the market, it’s hard to choose the best one-to-one chat with both WhatsApp and SMS integration. Worry not, in this blog, we’ll give you a detailed look at the top live one on one chat on Salesforce that integrates WhatsApp and SMS, along with features that makes them the best choice.
Why Do You Need WhatsApp & SMS Integration with Salesforce?
Whether it’s salesforce SMS app integration or salesforce WhatsApp integration, it’s important for businesses to offer customers a frictionless interaction with their brand. This omni-channel communication ensures your CRM can send and receive messages without exiting the platform or use external apps and/or lose conversation thread. Therefore, all the messages whether WhatsApp chat, SMS notification, or a short follow-up to the customer etc., will be automatically logged against the corresponding contact or account.
5 Key Benefits of One-to-One Chat with WhatsApp and SMS Integration
Here are 5 advantages your business can get out from real-time interactions:
- Faster turnaround time: It allows representatives to respond immediately without exiting the platform.
- Greater context: All the conversation remains linked with contact or account records, reducing the risk of missing any important detail.
- Coherent message: In-built templates and customization to keep chat continuity and offer relevance and professional interaction.
- Automation-ready: Teams can save time, keep customers engaged by automating follow-ups, reminders, and other alerts.
- Enhanced reporting: Advanced capabilities let teams have predictive insight into engagement rates, response time, and chat history.
Top Salesforce One-On-One Chat App with Effortless WhatsApp & SMS Integration
Below is the list of real-time chat apps in Salesforce that offer seamless WhatsApp and SMS integration:
GirikSMS
GirikSMS is a native Salesforce application that is designed specifically for 1-on-1 messaging and several features to handle conversations effectively.
Key Features:
- AI-powered conversations for intelligent, natural, real-time interactions
- Sentiment Analysis for personalized interaction and to track overall customer satisfaction rate
- Unified and smooth interaction with seamless omnichannel communication (SMS, WhatsApp, and WebChat)
- Provide 24/7 and always-on support, troubleshooting
- Cloud automation and Salesforce smart triggers.
ValueText allows sending SMS and WhatsApp feels entirely native. Its fallback mechanism ensures the messages reach the customers through SMS when WhatsApp is unavailable.
ValueText
Key Features:
- Provides one-to-one and bulk messaging of lists, reports or custom objects
- Multiple inbox views with conversation captioning to facilitate better organization
- In-built automation tools for Salesforce workflow
SMS-Magic
SMS-Magic splits up multi-channel communications into a single timeline with complete context without leaving Salesforce.
Key Features:
- Unified inbox for SMS, WhatsApp, and Messenger
- No code automation and template library
- Opt-in/opt-out management for regulated industries
Message Blink
Message Blink offers smooth messaging with simple setup; agents can send texts based on Salesforce records and store replies well organized.
Key Features:
- Native SMS and WhatsApp integration from Salesforce records
- Reply with one-Click to preserve the conversation, available
- History of chats automatically associated to contacts and accounts
- Fast installation with low administration costs
360 SMS App
360 SMS offers messaging with SMS/MMS, WhatsApp, among other mediums, automation and reporting especially.
Key Features:
- Automatize workflow on recurring messages and notifications
- Interactive dashboard to monitor the delivery and response metrics.
- In-house compliance with opt-in/opt-out.
Mogli SMS
Mogli SMS is another reputed product that is reliable and easy to use with two-way SMS and WhatsApp messaging within Salesforce.
Key Features:
- Two-way SMS and WhatsApp messages.
- Ready-made templates of uniform communication.
- Send, schedule, or automate SMS and WhatsApp messages
- Basic engagement reporting and analytics.
Sinch SMS
Sinch SMS focuses on fast installation and multimedia capability as the teams can include pictures or documents to accompany their messages.
Key Features:
- Multi-channel texting (SMS and WhatsApp) with media attachment
- Quick onboarding system with easy installation manuals
- Logging of conversations in Salesforce records
- Bulk messaging with personal chats
Textolic SMS
Textolic integrates WhatsApp, SMS and other messaging platforms into a single Salesforce native app for smooth conversations and higher engagement.
Key Features:
- Single interface with omnichannel communication
- Automate follow ups and reminders
- Conversation history is linked to accounts and contacts
- Offers smart campaigns with easy scheduling
Ventas
Ventas is a Salesforce messaging app that incorporates Salesforce automation of SMS and WhatsApp in telephony/CTI.
Key Features:
- Automate cross-channel conversations
- AI Chatbots for recurring questions.
- Two-way messaging synced to Salesforce
- Smart AI workflows for messaging & calls
Twilio on Salesforce
Twilio provides flexibility to the teams who are prepared to develop custom workflows for messaging.
Key Features:
- WhatsApp and SMS workflows that can be fully customized.
- Multimedia messaging features.
- Stores chat transcripts in Salesforce.
- Scalable for complex enterprise messaging use cases.
How to Find the Right One-on-One Chat App for Real-time Interactions
- Check your requirements: Do you want a simple text app or advanced automation; this clarity helps you choose the option best suitable for your business goal.
- Integration-friendly or not: Apps that seamlessly connect with other apps offer lower friction than external syncs.
- Compliance issues: Find if opt-in/opt-out process is available, especially if you belong to an industry with rigid regulatory standards like finance or healthcare.
- Inbox Clarity: Unified conversations view ensures interactions are no longer missed or without context, so the real time chat must offer it.
- Match deployment to resources: Assess if tools are available as plug-and-play or need an administrator configuration.
Closing Remarks
The right One-on-One chat app ensures you’re reaching out to your customers and prospects when they need and where they want. Seamless and multichannel messaging in Salesforce is the way forward. However, what’s the best real time chat app for your business depends a lot on your business requirements, budget and if you need a simple Salesforce messaging app or a well-integrated app with advanced features.
Don’t follow the market trends blindly and do your own research and check reviews, and if the process feels complicated, reach out to reliable Salesforce consultants. Their expertise can help you choose the one app that turns every aspect of text marketing into one streamlined, secure, and scalable app that offers seamless multi-channel communication.
